• Partially resuming flights between Schefferville and Sept-Îles on Tuesdays and Thursdays as of July 14, 2020. View our schedule below for more information.
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Home > Travel Information > Baggage > Damaged, missing or delayed baggage

Damaged, missing or delayed baggage

  • Missing or delayed baggage must be reported to Air Inuit immediately upon your flight’s arrival. Make sure an Air Inuit agent fills out a lost or damaged report upon arrival of the flight on which the damage or loss is alleged to have occurred.
  • If your missing baggage is not found, a detailed report must be filed and submitted to the Air Inuit baggage claim department after 21 days of the arrival date.
  • Damaged baggage should be reported immediately upon receiving the bag with an Air Inuit agent or within a maximum of 7 days.
  • Failure to give notice within the above time, no action may be taken against the carrier unless the claimant establishes, to the satisfaction of Air Inuit, that he was unable to provide said notice.
To contact our baggage claim department, call 1 800 361-5933 ext.6286 or send an email.

Note: Despite the utmost care we provide in the handling of your baggage, Air Inuit will not be liable for the following: nicks, scratches, missing pull straps, damaged handles and zippers, scuff marks, damage to wheels, soiling, manufacturing defects, damage resulting from over-packing, spillage of packed items or other damage considered to be normal wear and tear.

missing contents

If you discover items are missing from your baggage, it must be reported to an Air Inuit agent within 3 days of your arrival.

To report a missing item, call 1 800 361-5933 ext.6286 or send an email.

Lost property

If you lose something onboard one of our aircraft, we will do our best to help you find it.

To report a lost item, call 1 800 361-5933 ext. 6286 or send an email.

If you are denied boarding or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.