• As of August 3, all flights chartered by the Nunavik Regional Board of Health and Social Services will depart and arrive from the Montreal-Trudeau Airport Terminal. Regular minimum check-in times will apply.
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Home > Travel Information > Before Boarding > Denied Boarding

Denied Boarding

Even though, at Air Inuit we do not practice flight overbooking, denied boarding may occur in certain circumstances that are either within or without our control. In any case, we will ensure that you are treated fairly and efficiently. We will make alternative travel arrangements, provide food and beverages, accomodation and transportation if necessary for any passenger who is denied boarding. Information will be communicated clearly to passengers.

We will start by asking for volunteers. In the event there are not enough volunteers found, other passengers may be selected in accordance with Air Inuit's boarding priority policy.

Please see our Local Passenger Tariff rule 245 for more information.

Denied Boarding Compensation

Any passenger who is denied boarding for a reason that is within Air Inuit's control and is not required for safety (for example a change of aircraft due to scheduled maintenance) will be entitled to compensation based on arrival time at destination as follows: 
  • 0-6 hours: $900
  • 6-9 hours: $1800
  • 9+ hours: $2400
A passenger may choose to forego monetary compensation for a confirmed space ticket valid on Air Inuit's network.

If you are denied boarding or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.