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Home > Cargo > Damaged or lost items

Damaged or lost items

At Air Inuit, we do our utmost to make sure your goods get to their final destination intact and on time. But in the unlikely event that your shipment becomes lost or damaged, we will do everything we can to remedy the situation in a fair and prompt manner. In order to expedite the process of your claim, here is some helpful information.

File a report

The quickest way for us to trace your lost shipment or to compensate you for any damage to your goods that may have occurred during transit, is to file a report at the destination airport immediatly upon discovery of lost or damaged cargo.

It is the responsibility of the Air Inuit personnel at the station where the loss or damage occured, or is discovered, to complete a cargo damage/loss report.

Ask for a refund (Damage, loss or delays for Priority and Sulukpac deliveries)

To help Air Inuit process your claim, you must first be sure to have obtained a completed and signed copy of the above mentioned cargo damage/loss report from your local agent. You must subsequently provide us with a letter detailing your claim as well as all receipts for the lost or damaged goods referred to in the claim.