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Support Agent - Ground Operations (Maternity Leave)

Post expires January 20, 2020

Tasks descriptions

  • Provide support to the employees including for Skyline;
  • Assist the Finance department with issues related to cargo sales reports and invoicing;
  • Process baggage claims and ensure a follow-up with the customer;
  • Provide customer support, including cargo inquiries and quotations;
  • Provide assistance to the administrative assistant;
  • Perform other duties within the scope of the position as deemed necessary by the immediate supervisor.


  • Bilingual written and spoken (French/English), Inuktitut (an asset);
  • College Diploma or equivalent;
  • Excellent interpersonal and communication skills (spoken and written);
  • Professional attitude, responsible and reliable;
  • The capacity to offer an excellent customer service;
  • Knowledge of Microsoft Office (Word, Excel, Outlook);
  • Working knowledge of the Airline industry (an asset);
  • Proficient knowledge of the Skyline cargo software and of the Air Inuit Tariff;
  • Be available certain weekends to provide support over the telephone.

Benefits and Salary

The salary is determined according to our compensation policy
– Level 6 (Starting at $36,014).

Air Inuit Ltd provides 4% vacation and various other innovative benefits and recognition opportunities.

Additional information

To apply for this vacancy, please send your resume by January 20th 2020 by visiting

We thank all applicants for their interest; however, only those under consideration will be contacted.

Interested in this position?

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6 January 2019
Language use
French / English / Inuktitut
Job type
Temporary +/- Apr 2021
Full time
Work schedule
Monday to Friday