Damaged or Missing Baggage

If your baggage is missing or damaged, you must report it to an Air Inuit agent upon arrival. A Baggage Loss/damaged report must be completed as soon as possible.

Missing Baggage:

• Immediately notify an Air Inuit agent and complete a Baggage Loss/damaged report.
• If your baggage is missing upon arrival and you have not been able to complete a Baggage Loss/damaged report at the airport, you must create one within 24 hours of your arrival at your destination by contacting our team at 1-800-361-5933, ext. 6286 or via email.
• If your baggage is not at its destination, but is found within 21 days of your arrival, Air Inuit will cover the transportation costs for delivering your baggage.
• If your baggage is not found within 21 days, in accordance with the Air Passenger Protection Regulations, you may be eligible for a refund of up to 1288 Special Drawing Rights (SDR).

Damaged Baggage:

• If your baggage is damaged, a claim must be filed within 7 days of receiving the baggage. In accordance with the Air Passenger Protection Regulations, you may be eligible for a refund of up to 1288 Special Drawing Rights (SDR).

IMPORTANT ! Failure to report the loss or damage of baggage within the prescribed time limits releases Air Inuit from all liability, unless the applicant proves to the satisfaction of Air Inuit, that it was impossible for him/her to provide such an opinion.

To contact our baggage claim department, call 1 800 361-5933 ext. 6286 or send an email.

PLEASE KNOW ! Despite all the attention we pay to the handling of your baggage, Air Inuit will not be held responsible for nicks, scratches, missing straps, damaged handles and zippers, scratches, damage to wheels, dirt, manufacturing defects, damages caused by overloaded luggage or any other damage considered as normal wear and tear.

To find out everything about Air Passenger Protection Regulations regarding lost or damaged baggage, visit the official website.